FAQ's (Frequently Asked Questions)

How do I place an order?

We request all orders be submitted in writing, via fax or email. Verbal communications cannot be trusted and will not be accepted.

Do you have samples available?

Yes! Blank or randomly imprinted samples of most items are available for your perusal and consideration prior to placing an order. Please view our sample policy for more information.

Where is your pricing?

Pricing varies from product to product, and because each job is different from customer to customer, we choose to quote each customer and job in writing before the acceptance of any job. Pricing is updated on a regular basis per supplier, but may change without notice. If after placing an order we find the pricing has changed we will call and discuss your options before proceeding with the order.

What are your Payment Options?

Please visit our Terms and Conditions page for more info.

What are your net terms?

Terms are Net 10, but we normally extend them to Net 30 for customers with higher credit scores, or our repeating customers.

Can I place a RUSH order?

Rush orders are available on select products and depend on the supplier's product availability and production schedule. Some RUSH orders may incur an additional charge. Each job will be discussed with the customer and determined before an order is placed. Customer approved RUSH orders are NOT CANCELLABLE.

Can I cancel my order?

Yes, but be advised that canceled orders will be charged according to the costs incurred up until the date of cancellation including, but not limited to: art, screens, shipping, and merchandise cost. In addition, a 25% restocking fee may be will be added. Completed orders and/or rush orders are not subject to cancellation. All cancellations must be confirmed in writing, through email or fax.

What is the minimum quantity I can order?

Minimum order quantities are determined by each supplier, and usually listed in each supplier's respective catalog. Minimums may be higher for custom products and/or colors. Orders for less than the stated minimum may be possible with a less than minimum (LTM) charge.

What is the production time on your products?

Production times vary per each supplier, their current stock on hand, and their current production schedule. Items in stock without an imprint can usually ship within 24 hours.

What is your policy on overruns and under-runs?

Every effort will be made to ensure our customers receive the exact number of items they ordered. We will not deliver or invoice an over-run, but a 3% under-run is possible, orders will be shipped and billed accordingly.

I placed an order, but I don't have art or payment arranged yet. Can I place a hold on my order?

We will hold a Purchase Order (PO) for up to one week for any delays in processing. After one week, the unprocessed PO becomes inactive. The customer must issue a new/revised PO with current pricing to activate the previously delayed order.

Laissez les bon temps rouler! (pronounced lay-zay lay bon ton rule-ay)